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FAQ

What is physiotherapy?

Physiotherapy is a science based profession which aims to help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice. Through a thorough assessment physiotherapists aim to work with people to identify and maximise their ability to move and function, enabling them to improve their health, wellbeing and quality of life.

What treatments are offered?

 Physiotherapy:

  • Mobilisation/Manipulative Therapy.
  • Exercise Assessment and prescription
  • Core stability training
  • Advise on lifestyle changes
  • Biomechanical Assessments
  • Soft tissue manipulation
  • Trigger point release
  • PNF (Proprioceptive Neuromuscular Facilitation)
  • Muscle Energy Technique (METs)
  • Sports injuries – management and treatment
  • Acupuncture
  • Taping
  • Ergonomic assessment and advise
  • Electrotherapy (for example Ultrasound, TENs, Interferential)

Sports Massage Therapy :

  • Sports massage
  • Deep tissue massage
  • Remedial massage
  • Trigger point realse
  • Myofascial release
What is an initial physiotherapy session?


Introductions

  • We introduce ourselves to the patient

Determine how the injury has/may have occurred

  • One of our integral skills is to listen to our patients and understand how an injury has occurred
  • This may potentially determine what structure/s may be involved
Assessment

A thorough physically examination of the potential structure/s involved

  • We try to establish if there is pain, swelling, pins and needles, bruising, stiffness or weakness in the muscles, joints, cartilage or ligaments surrounding the structure
  • This may involve special tests to examine the structure/s involved

Findings:

  • We have determined exactly what structure/s are involved, such as the slipped disc in back pain or a torn cartilage in your knee
  • Establish what movements evoke the patients symptoms. These are then used as objective markers
  • We then explain our findings and the relevance of them to the client
  • We may require further investigations by way of an X-ray, MRI scan, CT scan, MRA scan
Treatment
  • May consist of joint and muscle manipulation and mobilization
  • Stretch and strengthening exercise programme
  • Various soft tissue mobilization and manipulation techniques
  • Administer acupuncture to facilitate pain relief and promote healing
  • Advise on lifestyle changes such as, work station ergonomics, that may assist recovery and promote prevention
  • Electrotherapy treatment: Ultrasound, TENs and interferential
  • Onward referral to a specialist consultant
Home Exercise Programme (HEP):
  • Help us help you!
  • To facilitate the healing process and the patient return to their pre-injury activity level, you will be give a home exercise routine
  • May incoude strengthening and stretching exercises
  • Manage the patients pain by applying ice, hot packs or advise on oral NAIDS (Non-steriodal Anti-Inflammatories) such as Ibuprofen and Volterol
What is a follow up physiotherapy session?

  • A continuation from the initial consultation
  • Repeat and progression of treatment and HEP
  • Reassessment pain evoking movements/tests as a method to monitor progress of our treatment and the injury
Do I need to see my doctor first?
You may wish to seek a GP referral to our Physiotherapy services. This may be a required by your health care insurance provider.
Does physiotherapy hurt?
Possibly, however your condition and pain tolerance will determine how much pressure your physiotherapist applies when administering treatment. Physiotherapy is often associated with a “no pain no gain” philosophy, this is not always true. Remember you are always in control of your session, do not try to endure the pain for the sake of it, let your physiotherapist know if the treatment is too painful.
What is Sports Massage?
Sports massage may also be referred to as deep tissue massage (DTM) and encompasses techniques such as sort tissue release (STR), positional release, trigger point therapy (TPT) and many more. Its primary function is to speed recovery from training sessions, identify tight muscles that may potentially lead to injury and facilitate the healing process of injury. Physiotherapists often use these techniques as part of their manual therapy treatment.
Are there any side affects? How will I react to treatment?
You may sore and stiff after your treatment, this is perfectly normal and should subside in two to three days. Physiotherapy or sports massage treatment may involve moving soft tissue and joints to limits they do not “normally” go to. This may have an inflammatory response; your physiotherapist will provide advise on how to manage this if necessary.
How do I book an appointment?

Click on the book now tab highlighted on the website, this will direct you to the booking page. Complete and submit the request form. A confirmation email will be sent to you within 24hours.
If a booking is on the same day, a member of our team will contact you to confirm your appointment.
Alternatively you may call our team on 07809 537339 to book.

How do I pay for my session?

Once you have received confirmation of your appointment, you will be asked to make a full payment. This may be achieved in three ways:
Online transfer
Paypal
Contact our team on 07809 537 339 to pay over the telephone

Is there a cancellation charge?

Yes. Your appointment fee is non-refundable, we do not issue refunds if a cancellation notice is not received within 24 hours of your appointment.
If your booking is made on the same day, you will not be refunded your fee if you fail to attend your appointment.

What is your refund policy?

A booking made in advance requires 24 hours notice to cancel, in order to receive a full refund. Failing that you will be charged the full fee.
There is a no refund policy for appointments made on the same day.
If your therapist is running late, you will be kept informed and the time will be made up. If you are unable to extend your session time, a refund of the missed time will be given.

Can I pay using my Private Medical Insurance?
You may pay for your physiotherapy treatment using your health insurance. Your policy may require a GP referral prior to seeing our physiotherapist. Your health insurer will subsequently issue you with an aurthorisation code. This code, along with you insurance policy credentials, are required to claim for your treatment sessions from your health insurance provider. Our team are happy to assist in anyway we can.
Do I pay you or will you bill my health insurer?
This is determined entirely by your health insurance policy and necessary to establish prior to commencing treatment.
How many sessions will I need?
Your treatment is tailored to your needs. It is not possible to advise you, in advance, on how many sessions you will require. A suggestion may be offered once the initial assessment is completed.